I still remember going on my first international flight. The constant bombardment of noise was overwhelming and even with an entire row of seats available to myself I absolutely could not sleep due to how noisy it was. When I travelled more frequently years later I got some of the early Philips noise-cancelling wired headphones. This made travel much easier, and though I figured out that I just don’t sleep on planes, being awake and buffered against the noise was a positive.
I found out that I was going to be going to the Middle East last year and also doing a DJ gig, so I took the opportunity to do something I never thought I would: get some AirPods Max.
Why? Well, my well-used and reliable AirPods Pro 2 wouldn’t last more than 5 hours at a go and I needed some backup, with even more battery life, and some flexibility. The bigger drivers should sound better and the recent changes and improvements made to them meant that I could use them with my DJ gear. Apple made a unique USB-C to 3.5mm cable, as these are the 2024 model and were upgraded, that means the DAC in the cable needs to be bi-directional. In normal use a cable in this configuration would act as an interface with a device, meaning that you can use it to plug in to a phone, tablet, or computer and output audio to the 3.5mm. In this case it’s the opposite, with the 3.5mm plug being the source. It’s a little bit expensive, but at 2m it’s plenty long and very well made.
I got these headphones at a discount after some research into buying them used or refurbished. Apple has a store on Amazon that sells them as returns, checked over and certified with a 90-day warranty. I picked the nice blue color and had them in a few days. The weirdest thing was setting them up because they didn’t want to pair immediately. I was hoping that it wasn’t a problem, and a little research led me to find out how to “hard reset” them back to defaults. It’s amazingly easy, and maybe in a bad way, but after doing this reset I was able to pair and use them.
They don’t disappoint. Lots of full range goodness and the fit is nice. I have somewhat large ears and they don’t fit completely inside the cups without touching either front or back, but it’s one of those things you get used to. Also I had to reverse the volume adjustment direction on the Digital Crown to suit my mental map of how it should work. Apart from that all was well.
The trip went good. I did find a few quirks with the headphones and the DJ software I was using, but when used as intended all went very good. They were very effective on the long flights at keeping the noise at bay and I probably slept a little bit while wearing them. I also use reading glasses and the pressure of the headphones over them is something I am used to, but it does get tiring.
On the trip back I did have some quirks happen again and I seemed to have to charge them once more unexpectedly. This behavior kept happening when I’d leave them for a day or two in my bag. The charge state when they were put in their “case” should stay somewhat stable and only decrease slowly over time. The case itself has a magnet in it that the headphones use as a cue to go into a deep sleep state, which they wake from in seconds then pair.
Strangely, after the trip, after a charge session I would find that they’d be significantly drained or down to a %1 charge after a day. This happened on multiple occasions, and I was not sure why. They did seem to stay connected to my phone, even while in the case, and I thought that this was probably related to the charge drain, but I wasn’t sure what could prevent this from happening.
I was very late to iOS 26 and waited till version 26.3 was released before making the step from iOS 18. I hoped that this would alleviate the problem but it did not. I also use the setting on all my AirPods to only have them connect to the device last connected to. This makes sense to me because the “intelligence” that Apple tries to use to move AirPods around from one device to another isn’t something that I ever want to happen. I’m writing this while on a computer, listening to music from my iPhone on the AirPods Max right now and the idea that Apple would move the AirPods to the computer simply doesn’t make sense in all but the most edge case.
So, what next?
I was pleasantly surprised when I got the AirPods Max to find that they had AppleCare until the following July, so that was something I could fall back on after the warranty from purchase ended. Some more research about this problem found more users having the same complaint, going back to the early days of the device. My USB-C model wasn’t much different than those, with the core system being the same as the introductory model plus firmware updates. Clearly those fixes hadn’t addressed my problem, and these threads on message and support boards included recent complaints and queries.
So I finally resolved to reset the device again to defaults. This is a simple process.: Hold the Digital Crown and mode button down, and keep holding while looking at the LED light to change from amber to white.
https://support.apple.com/en-us/119838
I then paired them again to my iPhone and set things back up with the same custom device name, settings, and other little things like “connect automatically” as mentioned above.
As I write this it’s been a few weeks since I did this second reset and after not using the headphones for several days and pulling them out of their Smart Case I found that there was still %49 battery available. This is the expectation and how it should work.
So, if you’re having issues with your AirPods Max follow this step and you’re likely to not need service from Apple or anyone else.















